HOFOR’s IT Transformation

HOFOR, a Danish supplier of water, heating, and gas serving around 1,300 clients in the Copenhagen region, depended heavily on an efficient IT system. However, they faced challenges due to slow processes, long delivery times, and a previous collaboration with a supplier that didn’t meet their expectations.

“There was too much distance between us and our old provider. We did not have the same expectations for cooperation and there was not enough attention to our needs. There were just too many mistakes and too long delivery times,” explained Peter Tvermoes, Department Head – IT Support.

In 2013, HOFOR switched to SoftwareCentral after a colleague recommended it. The new partnership focused on resolving past issues quickly, improving communication, and bringing many IT operations back in-house. This change allowed HOFOR to better control resource allocation and improve the quality of IT services.

As Peter Tvermoes noted, “It was not long before we agreed that the issues need to be resolved as quickly as possible.”

SoftwareCentral significantly sped up and stabilized IT processes.

Dennis Kaya, Client Management Specialist, highlighted, “Reinstalling multiple clients used to take over six hours. Now, with SoftwareCentral, it only takes 30 minutes. The distribution of software packages took 15 minutes, and with SoftwareCentral it only takes three minutes.” He also praised the reliability and functionality: “There are so many really useful features in SoftwareCentral, and the best thing is that it actually works!” Additionally, HOFOR benefited from SoftwareCentral’s package bank, receiving software packages faster and with fewer errors. “With SoftwareCentral we get the packages delivered day by day, and the error rate is much lower than before. It’s wonderful that there’s so much flexibility and customer service at SoftwareCentral,” said Dennis Kaya.