Improve the workflow and efficiency of your Service Desk

Simple tasks can be delegated to Helpdesk staff, without any risks. SCCM administrators are able to clearly define user rights for individual functions.

Create unique security roles and delegate rights

With SoftwareCentral you can easily set up Security roles to delegate SCCM tasks to non-SCCM trained staff. With a few clicks you can give support staff access to functions, users and computer groups. To increase the security further administrators can decide that service desk staff can only work with one client at a time.

Delegate simple SCCM tasks in a secure way

Simple tasks can be delegated to less experienced employees, like Helpdesk staff, without any risks. SCCM admins are able to clearly define user rights for individual functions. Service Desk employees get role-specific access to the functions they need to do their job. They can deploy software and operating systems; reinstall computers or clean computers, without having to access the SCCM console.

Give temporary access to local group rights

Avoid a longer response time with the AD Integration module. The module allows you to grant temporary local group rights and access to users for specific tasks. User can, for example, get temporary local administrative privileges for a limited time period without having to involving SCCM experts.

Read also our ‘How to’ articles:

Delegating SCCM tasks to the Helpdesk
Let the helpdesk deploy software on a client PC
What our customers say

“After implementing SoftwareCentral we are happy to enjoy the full power of MECM but in an easy, secured, and controlled way.”

Martin Peters, Manager Desktop & Mobile Services, NKT

What our customers say

“My team loves SoftwareCentral. They are not anymore doing monotonous tasks and can finally free up their time to do some real value-added work.”

Pritesh Patel, Manager PAN-E PC Engineering & Unified Communication, Toyota Motor Europe

What our customers say

"With SoftwareCentral we were able to improve our workflow and lower our IT costs at the same time. The fast ­implementation and ease of use made it the favourite tool for both, our IT experts and our ­help desk."

Daniel Kristensen, Group Manager, Aller Media A/S

What our customers say

"We have been working closely with SoftwareCentral to develop the product in line with customer needs. Argos use the product in a limited format, but it gives us incredible value in the way we use the product."

Danny Begg, SAM Technical Specialist, Argos

Key benefits for...

Decision makers
  • Efficient use of resources
  • Fast return-on investment
  • Lower IT costs
  • Increased work efficiency
  • Optimized internal processes
Specialists
  • Optimized MECM operations
  • Fast identification of problems
  • Scheduled software deployment
  • Secure delegation of tasks
  • Simplified patch management
End-users
  • Faster IT service
  • Fewer work disruptions
  • Improved service quality
  • Increased work efficiency
  • Improved user satisfaction
Support Organisation
  • 1-click Software Deployment
  • Remote control users
  • Advanced troubleshooting
  • 1-click computer refresh
  • Temporary local administrative rights